Depending on the types of services, there are certain functionalities required in the certain layers of e-service architectural framework, these include but are not limited to: Measuring service quality and service excellence are important in a competitive organizational environment. There is a complaint that researchers focus more on effectiveness There is an emerging trend seemingly moving away from the efficiency target and focusing on users and governance outcome. Measuring cost/benefits of e-business applications and customer satisfaction, Proceedings of the 2nd International Web Conference, 2930 November, Perth, Australia, 139-47, Jiang, J.J.; Klein, G. and Crampton, S.M. Huawei is a tech company that produces phones, tablets, and develops the equipment used in fixed-line networks. European eGovernment Awards program started 2003 to recognize the best online public service in Europe. [28] Alibaba is China's largest on-line marketplace with an annual revenue stream of $16 billion. Axelsson et al. In some cases, we will have to describe aspects that are related to both fields like some conferences or journals which cover the concept of e-service in both domains of e-government and e-business.[a]. Decision Sciences. What Might Be Next In The Economy? It is anticipated that the fraud on the e-commerce internet space costs $2.8 billion. Some of the major keywords of e-service as found in the e-government research are as follows: User acceptance of technology is defined according to Morris (1996, referred by Wu 2005, p.1)[32] as the demonstrable willingness within a user group to employ information technology for the tasks it is designed to support. Government Information Quarterly (GIQ), 18(4), 293 - 307. While the latter is worthwhile, efficiency must still remain a key priority for eGovernment given the budget constraints compounded in the future by the costs of an ageing population. Vol. The winners of the |4th European eGovernment Awards were announced in the award ceremony that took place at the 5th Ministerial eGovernment Conference on 19 November 2009 (Sweden); the winners in their respective categories are: Sultan Qaboos Award for excellence in eGovernance Oman(Started 2009) The award has five categories: Best eContent, Best eService, Best eProject, eEconomy, eReadiness. According to Bannister (2007)[36] benchmarks are not a reliable tool for measuring real e-government progress. Stakeholders, including businesses, investors and even the general public, are interested in information produced by government agencies, and websites can help to increase their transparency and accountability. This is especially true, when, it comes to economic issues, including investment, real estate, interest rates, inflationary pressures, government The perceived effectiveness of e-service can be influenced by publics view of the social and cultural implications of e-technologies and e-service. There is usually a wide selection of goods and services. The following table summarizes some major of these: The LIRNEasia study [Alawattegama & Wattegama (2008)] focuses more on content than on accessibility and ease of use, unlike the other studies mentioned in the table. Big Blue Interactive's Corner Forum is one of the premiere New York Giants fan-run message boards. (2001). (2003). If you are also looking for Digital Marketing solutions for your business, you can find out more here: Digital Marketing PSG. Proceedings of the 41st Hawaii International Conference on System Sciences, USA, Lfstedt, U. Price reduction and discounts are electronically conveyed. The Importance of Cybersecurity. [13], Many government agencies in developed countries have taken progressive steps toward the web and ICT use, adding coherence to all local activities on the Internet, widening local access and skills, opening up interactive services for local debates, and increasing the participation of citizens on promotion and management of the territory(Graham and Aurigi, 1997). The SERVQUAL- service quality model is one of the widely used tools for measuring quality of the service on various aspects. eGovernment empowering businesses: MEPA, the Public Administration eMarketplace (, Category 3. eGovernment enabling administrative efficiency and effectiveness: Licensing of Hunters via the Multibanco ATM Network (, International Journal of E-services and Mobile Applications, International Journal of Electronic Government, International Journal of Electronic Commerce, Journal of the Association for Information Systems, This page was last edited on 7 October 2022, at 00:07. Kluwer Academic Publishers, Massachusetts, Kaylor, C., Deshazo, R. & Eck, D. V. (2001) "Gauging e-government: A report on implementing services among American cities". The biggest competitors to Huawei is Apple and Samsung.[29]. Journal of Professional Services Marketing (21:1), 63-88, Zeithaml, V. A. According to Helbig et al. [4], E-service (or eservice) is a highly generic term, usually referring to. Internet Plus will help to grow the job market as the government plans to use local citizens for development, and to generate more areas dedicated to technological growth such as Zhongguancun. [22] The majority or eBay's business is conducted in the United States but it does a great deal of international business including the United Kingdom and Germany. [17] The implementation of e-Government has been widely acclaimed in that it provides new impetus to deliver services quickly and efficiently (Evans & Yen, 2006:208). This definition can be brought into the context of e-service where acceptance can be defined as the users willingness to use e-service or the willingness to decide when and how to use the e-service. In general terms, the definition of e-readiness is relative, for instance depending on a country in question's priorities and perspective. E-commerce is also termed as internet commerce, electronic commerce or electronic business as it For example, by stealthily following online activities, firms can develop fairly accurate descriptions of customer profiles. Government Information Quarterly, 23(2): 207-235. Content marketing statistics inform your strategy and provide insight into the ways other content marketers are solving the pain points of their target audience and generating leads. Strategic Management of Information systems and Technology in an e-World, Proceedings of the 21st IT Conference, Sri Lanka, pp103-111. The second issue of concern is a fraud on the internet. The quality of its website also demonstrates how advanced a regulatory agency is. A note about the documents included on this page: These documents were originally selected for the project Our Documents: 100 Milestone Documents from the National Archives, a national initiative on American history, civics, and service.They were identified to "help us think, talk and teach about the rights and responsibilities of citizens in our Assessing Section 508 compliance on federal e-government Web sites: A multi-method, user-centered evaluation of accessibility for persons with disabilities. Baidu Is the most visited website in the country and it is used as a search engine and has an annual revenue of $10 billion. [25] China's plan of action to incorporate the internet into everyday business and grow the economy is known as Internet Plus. The government plans to have this plan in full effect by 2025 to be the main driving force for economic and social improvements. [14], But the potential for e-government in developing countries remains largely unexploited, even though. Impact on Jobs and Workplaces - in the early days of computers, management scientists anticipated that computers would replace human decision-makers. It simply refers to carrying out business activities over the internet. According to Grnlund et al. Proceedings of the 6th International ISCRAM Conference Gothenburg, Sweden, Huang, C.J. E-Services is one of the pilot projects under the Electronic Government Flagship within the Multimedia Super Corridor (MSC) initiative. (2009) Proceedings of the 11th Annual Conference on World Wide Web Applications, Port Elizabeth, 24 September, Evans, D. & Yen, D. C. 2006. e-Government: evolving relationship of citizens and government, domestic, and international development. Measuring cost/benefits of e-business applications and customer Philippines e-Service Awards Philippines(Started 2001) Categories: Outstanding Client Application of the Year, Outstanding Customer Application of the year, Groundbreaking Technology of the Year, Most Progressive Homegrown Company of the Year. Benchmarking eGovernment: tools, theory, and practice. (2001) E-Governance and Government Online in Canada: Partnerships, People and Prospects, Government Information Quarterly,18, 93-104. Websites are increasingly important portals to government agencies, especially in the context of information society reforms. User Acceptance of Emergency Alert Technology: A Case Study. Supply Chain Risk Management (SCRM) and educate consumers on the importance of savings and how they can improve their financial well-being. However, despite significant technological advances, this prediction is no longer a mainstream concern. Government Information Quarterly, 26(2009), 8997, Shalini, R. (2009). The two dominant application areas of e-services are: The use and description of the e-service in this page will be limited to the context of e-government only where of the e-service is usually associated with prefix 'public' as in "public e-services". [1], Since its inception in the late 1980s in Europe[citation needed] and formal introduction in 1993 by the US Government,[2] the term E-Government has now become one of the recognized research domains especially in the context of public policy and now has been rapidly gaining strategic importance in public sector modernization. Microsoft is quietly building a mobile Xbox store that will rely on Activision and King games. Citizens and businesses expect to be allowed to access data in a flexible manner (at any time and from any location). In 2016, Chinese consumers spent more money for on-line goods and services than the United States and United Kingdom combined. E-commerce means buying or selling goods and services electronically via the internet. Managing Service Quality (12:3), 2002, 135-138, Janda, S., Trocchia, P. J., and Gwinner, K. (2002). ", Most of the reports and the established criteria focus on assessing the services in terms of infrastructure and public policies ignoring the citizen participation or e-readiness. Amazon.com is the largest on-line marketplace in the country with annual sales of $79 billion. 7000+ amazing blocks Mobirise Free Website Builder app offers 7000+ website blocks in free, premium themes and page templates that include sliders, image/video galleries, articles, blog posts, counters, chat buttons, online shops, countdowns, full-screen intros, shopping carts, features, data tables & pricing tables, progress bar & cycles, timelines, tabs & accordions, call This is a concern to those who place a high value on social interaction. The future of e-service is bright but some challenges remain. [27] There is(are) a wide variety of reasons as to why E-commerce flourishes in China including easy access to mobile internet, low cost of shipping, and a vast selection of cheap, unbranded products. Moreover, a serious e-government digital divide is that services mostly used by social elites. where legislative business is conducted online and wireless access to the Internet is available anywhere in the country. (2009),[37] we suggest E-Government and the digital divide should be seen as complementary social phenomena (i.e., demand and supply). Also a number of well publicised e-government ventures such as the latter, analysts and researchers consider the state of e-government in South Africa to be at rudimentary stages. 2.0 offers increased citizen participation through on-line applications such as social media and other apps. LIRNEasia, Lu, J. E-services (electronic services) are services which make use of information and communication technologies (ICTs). However, in the last years, one can observe appearing of different e-services and related initiatives in developing countries such as Project Nemmadi, MCA21 Mission Mode Project or Digital India even more, in India; Electronic Government Directorate in Pakistan; The E-government citizen program in Iraq; E-government Development Center in Azerbaijan etc. [16], In South Africa, there continues to be high expectations of government in respect to improved delivery of service and of closer consultation with citizens. So, in recent years there seems to have been efforts for providing various e-services in many developing countries since ICT is believed to offer considerable potential for the sustainable development of e-Government and as a result, e-Services. The Union government is mainly composed of the executive, the ACET and Other Assessment Tools. (2000). (2000). Education and information access are more than ever the keys to economic prosperity, yet access by individuals in different countries is not equal - this social inequity has become known as the digital divide. E-commerce sales are projected to grow 10 to 12 percent annually. NCUAs Information Security Examination and Cybersecurity Assessment Program. [23] The global reach of Etsy is seen in nearly every country in the world with 31% of gross merchandise sales occurring outside of the United States. The possibility of privacy violations will reduce the utilization of the internet. (2005) Assessment of current research and some proposals for future direction, International Journal of Public IS, Lu, J. Huawei has an annual revenue income of $61 billion. [44] The stakeholder theory suggests that need to focus on all the involved stakeholder s when designing the e-service; not only on the government and citizens. (2001). Amongst these, key factors relate to a lack of a clear strategy to facilitate uptake and adoption of e-government services as well as evaluation frameworks to assess expectations of citizens who are one of the primary user groups of these services.[17]. Wal-Mart's sales for E-commerce in 2015 was roughly $13 billion. Atlanta: Summer 2000. ICT is believed to offer considerable potential for the sustainable development of e-government. The third issue is privacy. With E-Services, one can now conduct transactions with Government agencies, such as the Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) through various convenient channels such as the eServices kiosks and internet. By the end of 2015, Tencent's WeChat messaging app reached around 700 million users. Some companies monitor their employees' computer usage patterns in order to assess individual or workgroup performance. Asgarkhani, M. (2002). At the current time, one of the concerns associated with computer usage in any organization (including governments) is the health risk such as injuries related to working continuously on a computer keyboard. (2009)[43] argue that the stakeholder concept-which was originally used in private firms-, can be used in public setting and in the context of e-government. The aim of Awards is to encourage the deployment of e-services and to bring the attention to best practices in the field. (2002). Internet Research, 16 (3), 339-359, Alasem, A. E-Government: Proposal addresses Critical Challenges. A note on SERVQUAL reliability and validity in information system service quality measurement. This theme also includes the international benchmarking of e-government services (UN reports, EU reports); much critic has been targeting these reports being incomprehensive and useless. Impacts on individuals rights and privacy as more and more companies and government agencies use technology to collect, store, and make accessible data on individuals, privacy concerns have grown.
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