staysure customer service

.wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Warm regards,Ross, I have had holiday insurance with you for a couple of years. Seemed silly, but so be it, or so i thought. Tuesday 27 December: 9am 5pm .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Have a fantastic holiday. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. The call centre dont have enough medical knowledge to assist. The advisor was very helpful and explained the various options available. I dont know what Id have done without them. var initEvt = document.createEvent('Event'); If you need more help, please visit our FAQ Help Centre. display: block !important; They subsequentialy told me to claim for myself. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Resolver can help you send your complaints to Staysure. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. achieve performance targets across their product portfolio. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. Northampton, NN4 7YB. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. It goes against our guidelines to offer incentives for reviews. USED to be a great place to work. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Create your My Staysure account, or login here. We are remunerated by commission for the arrangement, service and renewal of Staysure Remote Customer Service Representative Salaries in Get in touch with us if youd like to make multiple changes to your policy. Here are 8 tips for writing great reviews. If you want to claim on your policy you should contact the Staysure Complaints Email & Phone | Resolver UK left: 0 !important; _W.storeCountry = "GB"; Consumer guides, newsletters, surveys and more! If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. I should have asked for the policy to be posted to me. Quick and efficient service, very knowledgeable of medical conditions.Thank you. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Have a fantastic holiday. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} The operator was very efficient, helpful and knew his business. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. It wasn't great. Verify your email to use filters. Weve helped millions of people find a resolution. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. } else if(document.documentElement.initCustomerAccountsModels === 0){ Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Will look around for my next policy. } Staysure complaints & reviews | A Spokesman Said Then there was pressure to involve fiends to purchase Staysure insurance. We were devastated as grandchildren had been couting the days down. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. - Sunday: 10am - 4pm. Verify your email to use filters. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. See if we've answered your question in our Covid Help Centre . .wsite-product .wsite-product-price a {} Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Staysure Travel Insurance Reviews | Read Customer Service Reviews of {"navigation\/item":"

\n Contact us about your Expat Policy | Staysure Expat Staysure "customer service" Reviews | Glassdoor When is a time you've been in a difficult situation and how did you solve it? The calls are non stop , its very busy and mentally exhausting . {"hasCustomMembership":true,"hasCustomMinicart":true} First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Saturday 24 December: 9am 3pm #wsite-title {font-size:36px !important;} office: Av. PDF Terms of Business good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. You will receive a written acknowledgement within 5 days of raising your complaint. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. We are remunerated by commission for the arrangement, service and renewal of Kind regards Ross Customer Service Manager. A very unfair company. 2 Staysure Customer Service interview questions and 2 interview reviews. It goes against our guidelines to offer incentives for reviews. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We also ensure all reviews are published without moderation. Warm regards,Ross. Thank you for your feedback. - Calling from within the UK: 0333 014 4512 (But perhaps that was because I wanted to spend money!). It left me feeling nervous whether Ive done enough to declare everything. achieve performance targets across their product portfolio. The HR Team. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Your Staysure Reviews. Friendly team with lot of knowledge. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Warm regards,Emma, Very pleasant and helpful staff. My sincere apologies for the frustration and inconvenience caused. We use dedicated people and clever technology to safeguard our platform. Worked for this company and had a bereavement. In the end left the company with 66 pay in a cost of living crisis with child. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. It was my aunty and they told me its not compassionate. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Monday to Friday: 8:30am 8pm .wslide-caption-text {} Staysure Interview Questions (2023) | Glassdoor Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. .wsite-button-small .wsite-button-inner {font-size:13px !important;} I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. Staysure take all feedback relating to our products and services seriously. false, Warm regards,Vicki. A lot of pressures, every second of your day is reviewed! Policy came through as expected. Dear Mr Brennan Thank you for taking the time to leave a review. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Verification can help ensure real people write reviews about real companies. They were rude, there was no consideration, no bereavement line. I would like to reassure you that Staysure take all feedback about our products and services very seriously. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. Team leaders are always on hand if needed. PDF Worth doing right Insurance Provider Find out how we combat fake reviews. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. The first time started out fine then I was transferred . @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Bedford Road, .blog-header h2 a {} var STATIC_BASE = '//cdn1.editmysite.com/'; If you need to cancel your policy please click here. .wsite-phone {} I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. Have a fantastic holiday. My dad died whilst abroad, he was insured with stay sure. How do I access my My Staysure account? - Staysure Support I also contacted the help line and was sent a link to help me create an account but this still did not work. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. - Monday - Friday: 8.30am - 8pm We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. Warm regards,Siobhan. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Were available during the following times: Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Full-time, Part-time . Dont use this company. You need to sharpen up the verification/activation mechanism. Have a fantastic holiday. if(document.createEvent && document.addEventListener) { You deserve to be treated better especially for what youre getting paid. The People Team. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Policy purchased, but I am not happy. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. function initCustomerAccountsModels() { staysure hung us out to dry. They have made a bad situations 10 times worse. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} a:active{ If you need to cancel your policy please click here. These can take up to 7 working days to get to you. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. One rule for one employee and another for another. The operative on the phone was superb and I thank her for guiding me so expertly through the process. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} The team leaders judged me not being in without any understanding. I started at Staysure as a sales agent nearly 6 years ago. Because of this we were able to answer medical questions with out being flustered and accepted the quote. a:hover, The training team show intense favouratism. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. com_currentSite = "952359298347476581"; Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Thank you for choosing Staysure. Staysure Reviews - Read 100 Genuine Customer Reviews | staysure.co.uk //--> If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Filter. Consiglieri Park Estrada Consiglieri Pedroso, There are also plenty of opportunities to develop into other area and for promotion. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Resolver is free. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. right: 0 !important; .wsite-footer blockquote {} Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. _W.storeCurrency = "GBP"; function initFlyouts(){ We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. But I am still waiting for the activation email. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Working as a Customer Service Representative at Staysure: Employee I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Not a good experience. span.icon-caret.is-active svg { My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Av. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. How to make a complaint | Staysure Staysure is a good place to work, the training is good. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. We use dedicated people and clever technology to safeguard our platform. (function($) { Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Lack of direction from middle management and above. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. Was this review helpful? If there is a problem with the password chosen this should be explained. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} .fancybox-title {} var STYLE_PREFIX = 'wsite'; Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Very friendly, knowledgeable and . .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We hope this will continue to inform and provide insight to our employees on the decisions we make. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! I got an online quote and with no warning it increased in 1 minute by about 40. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Thursday 29 December: 8:30am 8pm It's quick, easy and totally free. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. I have not received my email confirmation, I didn't receive my documents in the post. Kind regardsSophie. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. I was really impressed how EASY and QUICK to claim and get the money back. HR Director. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. Search job titles. Have a fantastic holiday. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; document.documentElement.initCustomerAccountsModels++ n 71 Edifcio D 2 Dt, Queluz de Baixo This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Staysure Customer Service Representative interview questions & answers Absolute despicable bunch of cowboys. Free interview details posted anonymously by Staysure interview candidates. Anyone can write a Trustpilot review. Learn more about Resolver Pro and how to claim your business. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Have a fantastic holiday. Sunday 25 December: Closed Thank you for choosing Staysure and letting us protect you whilst you are on holiday. 2023 Resolver Consumer Online Limited. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. PDF Staysure You never know if the training team/management are telling you the truth or lying to you. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. They take your money easily but getting help when you need it is a different story. } We class a complaint as any expression of dissatisfaction whether written or verbal..