Transfer sales information to demand forecasts as required. Operations Analyst Resume Sample 12 Reconciled and reduced customer invoices by $400,000 on a $2.7M portfolio resulting in $5.7M improvement on year-to-date revenue goals. Close coordination with credit team, lube Scheduling team, depot staff, sales support, and account managers for smooth supply and timely delivery of orders. Build a professional resume in minutes using this template. It doesn't matter whether you're applying for a data analyst, financial analyst, or business analyst job. Reviewed loan modification decision for completeness and accuracy, file review included documents review, income calculations and coding. Work is reviewed for soundness of judgment, overall adequacy and accuracy, BA/BS or equivalent experience required. Diligent, verbal, written and interpersonal skills, self-motivated, well-organized and goal oriented, strong analytical, critical thinking and problem solving skills, skilled in independent judgment and decision making. Perform product and program audits for all business lines. Participate in testing updates as needed, Research, recommend, and implement Voice of the Employee (VOE) program utilizing current tools and technology, Develop process to solicit, report, and trend employee feedback, Maintain VOE program, frequently assessing effectiveness, and making adjustments/updates where applicable, Develop communication strategy to promote, share wins and updates, Become a subject matter expert in at least one content area (General Servicing, Default Servicing, Origination, or Banking), Prepare supplemental documentation needed to assist management in decision making, Document and maintain procedures for all job functions, Attend and successfully complete departmental and corporate trainings, Ensure compliance with applicable federal, state and local laws and regulations. Job posted 4 hours ago - Charter Spectrum is hiring now for a Full-Time 2023 Customer Operations - Business Analyst-Process & Data Intern in Maryland Heights, MO. 12 months), Previous experience in delivering an outstanding customer experience at management level, Proven success in inspiring a team to implement initiatives which drive team performance and improve customer and colleague experiences, Previous experience within Financial Services would be beneficial but is not essential. Analyze contractual commitments in customer service request to identify and document logistics related support necessary to fill customer request. We are looking for a Planning Analyst to join the Community Relations Operations Team, reporting directly to the Staffing & Planning Manager. About Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. calculator, PC, telephone, etc. Provided follow-up calls to customers to ensure maximum satisfaction. City, State. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. (e.g., selling stories), 1-3 years of experience preferred if majority in higher-end analytics areas, Consumer packaged goods background with demonstrated ability to assume higher levels of responsibility, Detail oriented, organized, reliable and resourceful essential, Driven for results with ability to work (at times) independently, Adaptable to changing circumstances (team orientation to be flexible to efficiently address changing priorities), Organized, reliable and resourceful professional with practical experience and understanding of sales processes, Building future skills (especially communication; business savvy; influencing) within team environment, Proficiency in the use of MS Office software including Excel, Word and PowerPoint, Preferred knowledge of industry tools such as IRI/Nielsen; Spectra; NPD; Trade planning software, Consumer/Shopper insights experience/knowledge base a plus, Participate in Adobe Analytics (Omniture) tagging initiatives, implementation, best practices, and troubleshooting to ensure digital marketing efforts are measured accurately and appropriately, Lead development, implementation and maintenance of testing models across customer types and segments to generate suggested enhancements, Analyze data involving channel performance and creating relationships to individual, household, segment, and other data sets to measure highly complex business and operational interactions, Create and produce regular channel (mobile, web, e-mail) performance reporting and measurements to gauge ongoing performance vs. targets, Develop reports and create presentations for executive leadership exploring business and operational performance, learnings, challenges and recommended alternatives and solutions, Conceptualize modeling framework, define data requirements, create predictive variables, and coordinate model implementation with other business partners, Demonstrate initiative and leadership through set up of experimental designs to answer business questions, creating recommendations on strategy and implementation based on analytics, and managing short-duration and longer-term analysis, 2+ years' experience manipulating data from multiple sources, Highly analytical and detail-oriented with demonstrated success in digging to identify trends, results and outcomes, Demonstrated ability to challenge both the data content and the processes surrounding it, Ability to learn new systems and software quickly, Excellent communication skills with the ability to discuss quantitative findings in easy to understand terms for digital and non-digital stakeholders, Proficient in MS Office suite of products, Ability to travel independently(less than 10%), 1+ years' experience in digital analytics and eCommerce, 1+ years' experience with Omniture, Google Analytics, or other web analytics package implementation, reporting, and analysis, Bachelor's degree in Statistics, Information Systems, Finance/Accounting, Intermediate knowledge of SQL and familiarity with Java Script, Analytics experience supporting marketing and product management/user experience particularly focused on e-mail, web and mobile channels, and social media/social tools, Operate in rapidly evolving digital environment with multiple lines of business, significant new digital product development and delivery, Learn and understand Thomson Reuters business strategy our customers, products, competition, market position and the key challenges facing the organisation, Gain insight or develop analytical frameworks from large, disparate datasets, Excellent analytical skills with a demonstrated ability to solve problems and provide analytical insights to support the business, Strong understanding of various data analysis methodologies, Robust, hands on experience in data mining and SQL programming knowledge, Minimum of 5 years experience in an analytics, strategy consulting, database marketing, or other quantitative role. This is accomplished by proactively analyzing inventory levels using Wal-Marts proprietary Retail Link system, identification of any forecast behaviours or in-stock issues, followed by implementation of action steps to resolve them, Use judgment to balance risk of over forecasting, the impact inventory levels will have on our business cash versus under forecasting and missing out on potential sales opportunities, Create and be accountable for all forecasting inputs to National Office including, Be the point-person for operational execution of all modular changes (new item introductions), working jointly with Wal-Mart replenishment team, Create execution plans and coordinate internally with account teams, demand planning, operations planning, and category leadership to ensure a seamless transition to a new Walmart modular, Communicate progress on key customer scorecard measures to all internal and customer stakeholders. Implemented Break Away Performance initiative for service excellence by provided daily site level feedback for mortgage lending customer service. Strong analytic, project management, and leadership skills with the ability to multi-task and achieve consistent results according to performance standards. - Select from thousands of pre-written bullet points. Led numerous process improvement initiatives to improve capability and close gaps in operations to ensure compliance with state and federal regulations. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize . 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No one has the time to teach you how to write. No need to think about design details. A key member of the UK operations team. Preferred experience in software or high growth environment, Requires strong self-motivation, business acumen, customer service, consulting and interpersonal/ relationship development skills, Requires strong organizational skills including effectively handling multiple assignments and leading multiple projects/initiatives simultaneously and prioritizing work effectively, Requires ability to function within ambiguity and help bring clarity and/or resolution to complex situations and issues, Requires experience effectively identifying, researching, and coordinating the resources necessary to troubleshoot/diagnose business issues; possesses ability to probe, research and gain knowledge and understanding of internal and external business and data flow processes, Requires exceptional oral and written communication skills, including articulating ideas and information; possesses ability to collaborate effectively with personnel at all levels including various levels of management, staff, vendors, and clients, Establishing SOWs are followed explicitly, timelines and commitments are met for each client, all client work is conducted under a broader business or strategic contexts, understand the business context of the engagement. Successful candidate must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices, Values learning from others input and actively includes team members to achieve mutually beneficial solutions, Sets and strives to meet challenging, but realistic goals to improve performance, Experience and proficiency with SAP, SPMS/CAS (Customer Accounting Systems), OMS (Outage Management System, and Microsoft Office, 3 + years of exp in a customer facing support role. Let's find out what skills a business operations analyst actually needs in order to be successful in the workplace. Guide vendors to plan for Google Customer Solution (GCS) growth with increasing complexity in the business e.g., influence talent strategy, buffers. This ensures our members an enriching and trustworthy experience. Report development and data mining using SQL for Teradata, Business Objects, and advanced Excel. Practical SQL Bootcamp for Data Analysts and Data Scientists, Business Analyst: Project Management Techniques and Tools, Operations Management A-Z: Business Processes and Systems, Financial Accounting-Adjusting Entries & Financial Statement, Data Analyst Skillpath: Zero to Hero in Excel, SQL & Python, Production for Management Consultants and Business Analysts, Apply finance concepts for smart project management, The Data Analyst Course: Complete Data Analyst Bootcamp 2022, Accounting & Financial Statement Analysis: Complete Training, The Complete Financial Analyst Training & Investing Course, Data Analytics Real-World Projects in Python, Financial Modeling for Business Analysts and Consultants, Advanced SQL: MySQL Data Analysis & Business Intelligence, The Complete Financial Analyst Course 2022. Establish partnership with client, issue resolution, product optimization, client education, and client communications, Creates and executes project work plans and revises, as appropriate, to meet changing needs and requirements. Depending on the industry, an operations analyst may progress into . Maintain superior customer service interaction with clients and business partners. Customer focused with a keen eye for details, uses a positive . Delivered training via webinar or in-person instruction to hundreds of clients over the past year. Performed operations accounting for the proprietary trading group focusing on fixed income products by reconciling accounts and reporting on activity. Manage IT asset & supplies inventory, including processing and tracking of decommissioned hardware for secure disposal. Additionally employers frequently list the following as desirable qualities in an Operations Analyst candidate, but they are far less common on most resumes: Innovation. ), Must be able to organize with the ability to prioritize work and keep accurate and detailed records, Must have excellent time management skills with the ability to use independent judgment effectively, Must be able to understand and work within complex interdivisional procedures and policies, With guidance from manager, define business issue & develop volume and profit implications with appropriate analytic information plan. Determined a marketing strategy changes by reviewing operating and financial statements and departmental sales records. Performed data verification and certification; supervised data entry and data entry verification personnel and oversaw all Media Storage Facility operations. Assist with internal and client initiatives to drive associate engagement across multiple sites. Provided job aides and quick start guides for continued education. Completed special project assignments to identify opportunities for enhancing conversion options within the call center and managed appropriate workforce staff roster. etc), Typically requires a BS/BA degree or equivalent plus 4-6 years related customer support experience, project management experience or business experience, Strong understanding of Cisco's internal business functions, Strong technical gap analysis skills and customer sat and customer service gap analysis skills-ability to apply knowledge and formulate customer recommendations, Proficient with MS Office applications(Excel, Powerpoint, Word, and Outlook), Experience with Pivot tables and macros a plus, Solid business acumen with a passion for customer satisfaction, Ability to order and manage a variety of data and information from various sources, Experience of working with, or within a Sales environment and understanding the Sales Process, Process-oriented, accountable and trustworthy, Confronts business issues professionally and directly, Proven ability to multitask and balance multiple priorities simultaneously, Ability to clearly identify, communicate and trouble shoot issues to resolution, Proficiency with Microsoft office applications (especially Excel and Access), BA/BS Degree in Business or equivalent area of study and a minimum of 1 year of experience or a minimum 5 years of experience in a Customer Operations or Electric Operations position, Must be willing to be trained as a Lean Six Sigma Green/Black Belt, Excellent computing skills required, specifically in Microsoft Outlook, Excel, Power Point and Word, Knowledge of PSEG Long Island computer systems, Analyze data and provide reports to Customer Operations, Sales, Supply Chain and other business units, as required, Prepare reports summarizing finished goods, customer inventory levels and customer orders for branded product portfolio, Analyze and report in accordance with established customer metrics, established order indicators and quantities, Conduct statistical analysis and reporting (i.e. Customer Analyst. Metric analysis experience from a director level and an ongoing passion for process improvement. Job Description. Objective : Currently seeking a career that will allow me to grow. This is one of the hundreds of Operations Analyst resumes available on our site for free. Performed detailed analysis of financial statements for 55 dialysis facilities, and used analysis to prepare monthly operating and management reports. Specializes in developing effective sales support mechanisms creating an efficient working relationship between sales . Ensure understanding and provide consistent application of policies and procedures, Ensure a high level of quality assurance, customer satisfaction and departmental performance while maintaining low cost customer service. Manage user profiles, troubleshoot helpdesk/support issues, Compile and communicate results for key initiatives (Mystery Shopping, Leather Services etc. . Manage client escalations that include conducting root cause analysis, remediation strategies and. They provide strategic and tactical support in areas such as: Defining customer service workflows. Tell us what job you are looking for, well show you what skills employers want. Monitor and ensure compliance with all regulatory requirement, organizational standards, policies and procedures related to area of responsibility. Administered biannual survey to all National Boards Of Pharmacy and other governing boards to ensure compliance with state-specific prescription regulations and guidelines. . . Published on: January 22, 2022. Schedule and manage other non-emergency customer requested work in a timely and cost effective manner to ensure superior customer service. Collaborated with businesses to troubleshoot and identify process problems, researched possible solutions, recommended solutions and implemented new processes. Executed projects across customer segmentation, automated credit adjudication, CRM system implementation, and new report generation. Deliver best-in-class business and customer service. Resume samples (1/2) Cody Fredrickson. Interacted with end-users and provided superior customer service and technical assistance to insure compliance with their operational needs. Partner and customer facing environment while engaging with sales teams, Manage multiple priorities at once and coordinate with multiple partners at once, Engagement of appropriate resources to resolve service issues, Identification of potential opportunities to drive new revenue and engage appropriate resources to assist with the growth opportunities, Identification of process improvement opportunities and leadership of projects to drive efficiencies, BS Business or other related field or equivalent combination of education and experience, Proven and successful experience leading distributed and virtual teams including customer service, distribution and document management, Strong leadership, people management, and team building skills necessary. (This position normally receives no instructions on routine work and only general instructions on new assignments or initiatives), Ability to work as a team member in a multi-functional matrix environment, You have excellent presentation and communication skills, Deep understanding of Ciscos internal business functions and sales cycle, Understanding of pertinent software applications used for reporting and researching, CCNA or equivalent technical/networking knowledge, Understanding of Cisco product and solutions, 4+ years of experience in supply planning and/or customer operation roles within a fast-paced CPG company, Degree or equivalent in supply chain, business management, or related fields, Excellent written and verbal communication skills, Demonstrated ability to build strong internal & external relationships, Proven record of strong analytic and problem solving skills, Experience in customer service, and order management systems and processes, Extended Supply Chain experience preferred outside of traditional scope of Customer Service, Candidate must possess planning and organizational skills, Must processes analytical skills and attention to detail, BA/BS Degree Business or equivalent area of study, Experience within large Utility Operations (Electric), Knowledge of LIPAs existing computer systems, Identify need for and assist with creation of customer training, Act strategically to improve customers and Ciscos internal operations, Identify, build and maintain relationships with customers internal management, Acting as single point of contact for operational issues, you will interact with the customer frequently coordinating technical issues and customer needs, You will present customer needs to Cisco post-sales support teams and applicable organizations, Strong presentations skills and be functional with data analytics, Provide customers with updates on critical issues, Lead Ship Complete & On-Time efforts for entire division by, providing in-depth analysis, focusing on root cause and continuous improvement opportunities for the business, Influence account specialist, customers, and sales to adopt supply chain initiatives that increase operational efficiency and cost reduction opportunities, Effectively manage department and corporate level projects, Lead Monthly Divisional Operation Review Meetings, Analyze data collected through SCOT, saleforce.com, ERP and other inputs to build strategies that continually optimize and refine the customer experience and operations, Develop complex dashboards and reporting via Salesforce.com and TIBCO Spotfire, Manage analysis and execution of customer shipping programs, Deliver insights to all internal stakeholders including but not limited to the value chain and sales management, Proactively engage with our customers on operational improvements, Ensure effective management of the order book and customer experience through reporting and analysis, Deliver year over year performance improvements, Convey deep understanding of best practices, systems, and enabling technology, Lead, manage and improve Revenue Operations/Customer Operations Support processes with a specialized focus on Storm process development and Emergency Restoration Procedures, Develop strategy, operational, and business plans for the Revenue Operations/Customer Operations Support group, Coordinate activities among various departments to ensure all inputs and outputs of the Revenue Operations/ Customer Operations Support process are being executed properly and efficiently with an emphasis to storm related processes, Foster collaboration within the department to insure issues and new developments are communicated, Identify and lead strategic studies such as business portfolio analysis, impact of new ventures, report development and other enhancement opportunities, Maintain and apply working knowledge of PSEG-LI Standards for Business Controls and meet managements expectations for effective internal business controls, Strong ability to flex between multiple projects and meet tight deadlines, Prepare and deliver written and oral reports to Senior Leadership, Plan and lead special projects with a proven ability to interact with the IT department and other core areas of business, Plan and manage analysis, delivery and execution of key work management processes, Promote diversity and foster teamwork, collaboration, and a learning organization, Foster and champion a safe working environment, Minimum of 5 years experience in Utility Customer Operations, Familiarity with Quality Analysis tools and Lean Six Sigma concepts, Experience implementing Customer Operations Storm response, Candidate should possess strong planning and organizational skills, Ability to make business decisions in a fast working environment and handle a diverse workload of assignments, Daily Interaction with builders, contractors, and electricians to address questions on requirements and schedules pertaining to electric service, Interface with other organizations to progress jobs and resolve conflicts as required, Associates Degree, with minimum of 1 year of experience in customer relations or a minimum of 3 years experience performing similar responsibilities without a degree, Excellent communication skills, both oral and written, Ability to work with a variety of groups in the organization / strong relationship building skills, Candidate must foster an inclusive work environment and respect all aspects of diversity.