Due to this, we cannot speak about the finances on a reservation once a guest has booked through a travel agency. This is solid advice. Even with the deluxe beverage Pkg you will be charged the difference for drinks exceeding $13.00. A tip for the future: check your bill daily during your cruise. Some are not to my liking, and other plans . A secure invitation link to view and do For Spa Product and Services inquiries, please contact OneSpaWorld. and our Royal Caribbean International - Search Cruise. Yes. I was charged the amount on my final invoice but my online banking also shows two pending charges of $43.50 and $15.34, getting really annoyed. The fabulous kids' clubs on family-friendly lines like Royal Caribbean, Carnival, Norwegian, Disney, and MSC host a packed schedule of activities for the youngest cruisers. $180 to $240. ROYAL CARIBBEAN. Just returned from 8 day cruise and had a wonderful time. Could I have brought a water bottle from home and kept filling it up with soda? Do you leave your dishes in the WJ at your table? How can I file a claim if my luggage was damaged? If you are missing any Crown & Anchor points from one of your previous sailings or have any inquiries regarding your account, please contact us at crown We would love to hear your feedback about your experience on your last sailing with us. Conferences in Puerto rico 2022. Yes, they chose this life, but many do it to support their family. The charge that stayed ended up being a different amount than what it was when it was pending. People do not understand that the gratuity you pay includes not only food but cabin attendants. Or, if youre looking for more information on something you saw displayed around the ship, please contact International Corporate Art by phone at (30 For Photo Inquiries, please contact Customer Service by phone at +1 800 256 6649. I reviewed the paper statement I received on the last day as well as one sent by email. Wont help you now, but in the future two recommendations: 1. Seems odd that you would have completed your cruise without ever knowing you had the drink pkg. We need getting connected even in the middle of the sea. If you cant locate that link or the link has expired, you can let us know how your experience was here. However, some refunds may take up to 30 days to post. In addition, customers will receive a 100% refund to the original form of payment (Note - guests opting to cancel their cruise do not qualify for the 125% FCC offer.Royal Caribbean International ; Help! All but one fell off yesterday, 3 days from the time we got off. For example, we tip about 100 to our cabin attendants for 7 nights. Cruise lines offer a range of Wi-Fi packages, based on bandwidth or time used. For inquiries about purchases made while you were in port, please contact Royal Media Partners online or by phone at (305) 673-9500 or 1-855-769-2567. Royal had about 8 authorizations run on my card in various amounts during my last cruise. ($200 total). Royal Caribbean is the world's largest cruise line by passenger capacity, with 25 ships that together offer more than 88,000 berths. Who can I speak with regarding a purchase I made in a port of call? CEO Name. $380 to $440. The cruise line updated its health and safety protocols on Wednesday, November 2, with the simple statement: "For sailings from the US beginning on or after November 14, 2022, Disney Cruise Line . Weather Update See latest advisories. Here you can find the upcoming conference date, conference name and venue. You can redeem your Future Cruise Credit online, orthrough your Travel Advisor. Save on Airfare Up to $500 Airfare Savings: Reduced rates on our Alaska . Were you both in same cabin? It is listed right on your sea pass! Just returned from 8 day cruise and had a wonderful time. Who can I speak with regarding my onboard purchase? No, well that person cleaning up after you is part of the gratuity you refuse to pay. In most cases, refunds will post to the original form of payment about 7 to 10 days after theyre fully processed. For its 2021 fiscal year, ROYAL CARIBBEAN GROUP, listed the following CEO pay ratio data on its annual proxy statement to the SEC. I would like to speak to someone regarding the experience I had on my most recent cruise, who can I contact. A single charge for the final invoice posted to my charge card and the other authorizations took about a week to fall off. How are Onboard Credits & Future Cruise Credits Calculated? Very sorry you encountered this but I would not blame Royal for this! Anyone else experienced this and will they eventually just go away? $10,287,867. You can go to Guest Service at any time and ask for a copy of the bill. I am totally opposite than you. Royal Caribbean has no shortage of fun things to do on a cruise, and a few of them I have no intention of ever doing again. ", He bought the alcoholic package and he bought me the REFRESHMENT PACKAGE, EDIT: I guess I was forced to also have the deluxe package because it also includes non-alcoholic drinks, which he said I could have, "Were any "premium drinks or wine ordered by somebody at the table. Total Compensation. This forum is a great place to garner info so your Next Royal cruise will be more enjoyable. While the holds arent charges, they do reduce your available credit. We know booking a cruise can be a complicated process, so if you need any help or would even like us to fill out your information for you please get in touch. If you have an account, sign in now to post with your account. Who can I speak with regarding my missing photos? Most cruise lines offer free room service, but some have now implemented a service charge for each order placed. Photo packages can be purchasedpre-cruise with a discount, or onboard. Day 1 we ask for pillow toppers if we are below a suite. I do hope your next cruise goes better for you which I believe it will since you have found this wonderful forum message board full of ideas, recommendations, and information! If you register a card and change to another card or cash during your sailing, you may still see holds on the original card. Then went to casino and cashed in $100 x 2 nights of this OBC. Were any "premium drinks or wine ordered by somebody at the table. Your link has been automatically embedded. I get not tipping for poor service, but anyone that has worked in the industry knows they live by tips since they are not paid min wage. I reviewed the paper statement I received on the last day as well as one sent by email. While the holds aren't charges, they do reduce your available credit. While the holds arent charges, they do reduce your available credit. The cost is $99 per person, per day, plus an additional 20% gratuity, for a total of $118.80. I went on a cruise with a family member and he was able to buy a drink package for me, without me even agreeing for it. Image downloads are available for guests who purchased photo packages or photos that included digital files. Who can I speak with regarding my art purchase? If you purchased Royal Caribbean Travel Protection and wish to file a travel insurance claim, please contact our service partner AON. No. Purchases made onboard over the initial $100 will generate additional holds. See below to learn how: Heres how to redeem online for new bookings: Find the sailing that you are interested in. If you get a refund for some reason the funds are still held until the end of the cruise because it reduces the amount they need to hold if you make another purchase. U.S. CRUISES UPDATE Guests of any vaccination status can sail*. I always seem to notice the charges made in error AFTER we get home and theres really not much that can be done unless you use Amex. In the future, a little research on your part will help avoid these issues. I have had some success with removing $1000 for a cabana that was never rented, multiple towels from the pool and also a Royal Up that was never initiated (go figure). They probably won . How can I redeem my Future Cruise Credit? They have to get them. Other. Each guest who sails onboard will set up an Onboard Account. A popular option for many cruisers is to book a cabin far in advance of . Missed St. Kitts so was given OBC of $157 plus $90 for shore excursion. If you only eat in the WJ for all of your meals you probably don't know that the wait staff picking up your dishes also work in the MDR on sea days for lunch and dinner. Just like some land-based hotels, guests can expect to see an initial $100 pending charge or authorization on their credit card. Privacy Policy. These are people that live on the ship for 9 months in cramped quarters and long hrs. Most holds are released by the time your cruise ends and final charges are settled; however, some may take up to 30 days. Your previous content has been restored. The cruise was 4/15- 4/18. Transfers. I don't know how anyone. The Royal Caribbean person that I spoke to told me the extra $15 and $43 charges to my credit card after the cruise will drop off. 9. So using another example, let's say you spent $100 on a . You can easily access it via the free Royal Caribbean app or on your stateroom TV. Purchases made onboard over the initial $100 will generate additional holds. As you are about to discover, once the cruise is over, it's difficult for the shoreside team to quickly and easily look and resolve onboard spending. Save Now: 30% OFF ALL GUESTS: sailing in the same stateroom. mrcrab2022, With a Royal Caribbean Visa Signature credit card you earn 2 MyCruise points for every $1 spent on qualifying purchases with Royal Caribbean and Celebrity Cruises. Unless you specifically requested this, each days gratuities (14.50) are added to your final room charge. $480-$540. Update: The $15 beverage that I was charged on my final guest statement will be refunded back to me (They made a mistake and said I had wine). This isn't the on board statement for drink and excursion charges, that charge went through. Future Cruise Credits can be issued in ei Future Cruise Credits in most cases are nontransferable. Guests may notice pending charges or authorizations on their credit card. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card. In essence for your tip, it equals to a dollar or 2 per hour. Sure, but the fact and reality is this is a common practice among their industry. They will than return to the ship and start their shift that night. Matt Hochberg. By vanderty, December 20, 2021 in Royal Caribbean International. to see if you have the prepaid gratuities listed there. All shipboard photo products and services can be purchased onboard at the Focus Photo Gallery. Where can I fill out a survey regarding my experience on my most recent sailing? Getting an invoice doesn't mean they won't put further charges. Cookie Notice Again, do you empty the trash on the pool deck where you tossed your trash? So why not them? For the buffets, someone cooked that food and someone else refilled that food and kept everything clean. https://lnkd.in/eHDUxcmB #cruise #cruises #royalcaribbean. I saw everyone had cups, so I assumed I needed a package for refills? He commented that he was able to get 50% off his package when he also purchased mine (I was charged BEVERAGE PACKAGE 120.36). They work probably 12 hrs a day. The Royal Caribbean person that I spoke to told me the extra $15 and $43 charges to my credit card after the cruise will drop off. This pending amount is used to secure funds for anticipated onboard purchases. "Were you both in same cabin? My husband and I worked through college in the food and beverage industry. Sailed on Anthem 1/9/22. You will probably also get a print out on the last day of your charges up to that point, giving you another chance to go to guest services and get things straightened out onboard. I always have my TA pre-pay these, so I do see the $43.50 already on my confirmation. Please allow at least 5 business days for the vendor to process your request. You may see more than one pending charge on your credit card. A. . The short answer is no. Where can I file a claim for my travel insurance? Luggage Tags Pending - Royal Caribbean International - Cruise Critic Community. They are shown as pending. We can assist you in every other area but if you wish to g Any luggage claims can be made by contacting us atroyalguestrelations@rccl.com. This has been a great Redit community of friendly helpful people. Royal Caribbean's Voom, cruise internet, is innovative. Stay connected is inevitable for everyone these days. If one does not drink alcohol you can call Royal and get the refreshment package (pre-cruise). Several of the drink pkgs come with a refillable cup for soda but bringing a cup from home will not work. Learn more about the 10,000 MyCruise bonus points offer and apply online. The 3 separate authorizations for gratuities that you noted above should have been included in your final invoice from the ship. You may see more than one pending charge on your credit card. Sounds like based on how you feel cruising in general isn't for you. Look at your bill before the cruise ends. 1. UNITED STATES. I am not sure the logic behind this but they made this change around 5 years ago. Always dispute billing discrepancies onboard the ship. So did you prepay gratuities with your cruise fare? If one does not drink alcohol you can call Royal and get the refreshment package (pre-cruise). But I have a bunch of small amount pending charges hanging around. ROYAL CARIBBEAN ARABIA . Guests may notice pending charges or authorizations on their credit card. Refreshment pkg (which is any drink but alcoholic) runs between $20 and $28/night so absolutely would equal that charge because they add 18% gratuities to all pkgs. ", "The deluxe beverage Pkg requires ALL Adults in same cabin to purchase. Platinum. Did you ever look at your Royal app or the cruise planner? At the pool do you always bring your drink and never go to the bars even to get a glass of water? Featured Royal Caribbean Cruise Deals. That gratuity is shared among many levels. In addition to this, an 18% gratuity is automatically added to all drinks, spa and salon services. If you don't prepay gratuities, these will be added to your final bill. Do you say no to the wait staff when they walk around picking up empty glasses, but instead do it yourself? Not sure what ship you were on but typically and lately the alcoholic drink pkg runs at least $60/day which would have been more than double your charge of $120.36. Also, after looking at my final bill, I saw a $15 charge for "beverages" dining room. Two days after returning saw a $200 . These look like the standard gratuities that automatically get added to each guest's sea pass. Adventure Ocean is included in your cruise fare with two exceptions: childcare after 10PM and the nursery. Best of luck. I just drank water! . They may simply not have gone through yet before you got off the ship. "You can make as many partial payments as you like between the time of . You cannot refill a water bottle with soda because 1) the refilable cups have a chip in them which activates the freestyle machine and 2) well that would essentially be stealing. This will have an almost immediate record of all of your charges so you can keep an eye on what you're getting charged. I purchased photos before or during my cruise, but I havent received my photo link. How much are gratuities on Royal Caribbean cruises? Yes. Challenges that begin prior to June 15 normally earn status through the end of the. Royal Caribbean International doesnt control how long the refund process takes; After your sailing we send a link to your email address on file. So now I am feeling a lot better. English; +971 4 331 4299 . No. Most holds are released by the time your cruise ends; however, some are released within 3 5 business days after your sailing and others may take up to 30 days to release. My guess is your problem is with the family member not Royal. Both positive or constructive feedback is always welcomed as continue to try and make sure we provide the top tier quality of service you expect from us. Royal Caribbean International doesnt control how long the holds remain, your bank or financial institution determines the duration of these holds. $151,810. I got my own food (buffet) and I got my own refills (drink stations) most of the time on the boat. Finally, look at the hours the wait staff works. If you look at the invoice and see extra charges that aren't there on the invoice, then by all means contact Royal. This means that you cannot use someone elses credit for your own cruise fare nor vice versa. I'll keep an eye on my online banking. NowIf you were in 2 different rooms then perhaps the family member linked both reservations in order to make purchases for both rooms. Please make sure that you have the Personal Property Report and that you filled out included in the e-mail as you will need it as part of your claim. CEO Pay Ratio. Seems by that price you noted he did indeed purchase only the refreshment pkg for you. The bar staff is responsible for filling the water container at the bar. Not saying your family member is in the right here but communication is key when you are traveling with others. Your tip at Applebees is like on the shipa waiter/waitress in the food business shares it with the person clearing your dishes. While the holds aren't charges, they do reduce your . Cruise giant Royal Caribbean International on Friday announced plans to bring back six more ships including some of its largest for U.S. sailings starting July 2. Taking out the trash you make and leave at the WJ? Royal Caribbean Royal Caribbean is currently waiving the cancellation fees for all sailings with embarkation dates through and including March 31, 2022. You can look at your precruise bill (or check with that family member!) Royal Caribbean is a pioneer in terms of WiFi service on cruise ships. Royal Caribbean does not (at least until now) offer any sort of company-sponsored installment plan with no interest charges. Clear editor. $2,000 EQD. Throughout a sailing, pending authorizations (holds) are issued to cards on file as a way to secure funds for onboard processed transactions. Who do I contact? It probably depends more on your financial institution than Royal. He told me with the drink package that he purchased for me that I could get non alcoholic drinks. *Please see all applicable Terms & Conditions for Promotions. Well then, don't give me a final invoice and add extra charges to my credit card days afterwards. Even with the deluxe beverage Pkg you will be charged the difference for drinks exceeding $13.00.". If so, I would be mad at Family member not Royal. Pending Charges. If this was your first ever Royal cruiseand you plan to cruise again with thembe sure to join the Crown & Anchor Society to begin accruing points. Nothing nefarious. The deluxe beverage Pkg requires ALL Adults in same cabin to purchase. I'd contact your bank and see if they have any knowledge. You cannot purchase a deluxe beverage package with a soda package. But I have a bunch of small amount pending charges hanging around. CRUISE NEWS: Royal Caribbean drops protocols for most sailings. And hopefully how charges work on a cruise! By Do you eat at the MDR for lunch or dinner? It's just telling you what the final bill will ultimately be. Royal Caribbean changes its Non-Refundable Deposit policy by removing the Future Cruise Credit component from June 1, 2022. They should fall off of your account in a few days. If you sailed on Independence of the Seas: If your inquiry is about a product purchased onboard Independence of the Seas and you saile For inquiries about purchases made while you were in port, please contact Royal Media Partners onlineor by phone at (305) 673-9500 or 1-855-769-2567. This is the combo my wife and I need but when buying a deluxe package the other must purchase a refreshment package. We are like many and tip personally certain staff on top of our tips added via RCCL. The Miami-based operator . For inquiries on art youve purchased onboard our ships, please contact Park West at (800) 521-9654. Upload or insert images from URL. Your best bet to avoid the fees is to find free Wi-Fi in port. Maybe cruising isn't for you. Throughout a sailing, pending authorizations (holds) are issued to cards on file as a way to secure funds for onboard processed transactions. This pending amount is used to secure funds for anticipated onboard purchases. You cannot paste images directly. When 2 adults are in the same room (same reservation number) and one purchases the deluxe drink pkgthe other adult also must purchase that pkg unless you call Royal to request a refreshment pkg. When you hit Coco Cay or Labadee before you get to debark you'll see staff leaving. We have a long-lasting partnership with our travel advisors across the globe. So now I am feeling a lot better. Also, if you have other adults sailing with you, be sure that they each link their own form of payment to their sea pass. I respect your opinion, but disagree with it. *Please see all applicable Terms & Conditions for Promotions. Also not sure why your family member used your charge card only for your pkg because typically one reservation uses one credit card. Who can I speak to? Who can I speak with regarding a purchase I made in a port of call? I need insurance for "cancel for ANY . Babysitting. Royal Caribbean, Disney and Carnival are the game-changers! Childcare for ages 3-11 incurs an hourly fee of $7 between the hours of 10PM and 2AM. As extensive and accurate as your response is, I'm guessing the OP won't read it. In instances where Onboard Credits are issued due to an itinerary change or service recovery, the credit may be issued in the value of either a dollar amount or for a value equal to a specific number of days. The $43.50 looks like it is another gratuity fee even though I already paid for it. If they turn into actual charges to your card account, call Royal to have them reversed. I am missing Crown & Anchor points from my profile. Someone cleaned your room, gave you towels, made your bed, cleaned the shipthis is for them. All looked OK (dang things do accumulate tho) and my bank has one cleared transaction that covers that total. But just like anything in life, some things do not jive with me. On last evening of cruise settled everything with service desk and had a zero balance. After a federal judge denied Royal Caribbean's motion to dismiss the case, the company refiled it, and Graham sided with the company Tuesday.. They are shown as pending. Here are the latest prices of Royal Caribbean's drink packages, which are subject to change: Deluxe Beverage Package: Between $63 - 89 per person, per day Refreshment Package: Between $29-38 per person, per day Classic Soda Package: Between $12-$15 per person, per day The price of Royal Caribbean drink packages varies depending on the sailing date, cruise ship, and itinerary. AO Babies/Royal Babies & Tots is the nursery onboard, providing childcare for babies and toddlers 6-36 months old. Norwegian offers The Premium Beverage Package, which covers just about any drink up to $15. Applying your credit is easy! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Royal Caribbean has a $7.95 fee for room service delivery, plus an automatic 18% gratuity. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Update: The $15 beverage that I was charged on my final guest statement will be refunded back to me (They made a mistake and said I had wine). We would love to hear your feedback. Royal Caribbean International doesnt control how long the holds remain, your bank or financial institution determines the duration of these holds. If not, you are charged on board. If you had a wine or drink with dinner one night that would likely be the $15 charge. Norwegian Cruise Lines. For guests staying in Grand Suites and above, the fee is $17.50 per person, per day. 12,500 EQMs or 16 EQSs. and ask if we would like that again. Get billing problems solved before you leave the ship. Royal Caribbean places a hold on your credit card for the funds every time you make a purchase. If you w *Please see all applicable Terms & Conditions for Promotions. This was my first cruise. Just like some land-based hotels, guests can expect to see an initial $100 pending charge or authorization on their credit card. Norwegian often offers "free" drink packages as a perk on some sailings, but you have to still pay the gratuity. You may say RCCL should pay their staff more. I don't understand why they would allow him to make a purchase for me without asking me if I was ok with it. For more information, please see our He ordered a few alcoholic drinks and I just had water. We just got off Liberty last Saturday, and there were 3 charges from Royal pending on our card. Just because you didn't understand the rules doesn't make it Royal's fault. Can I use part of someone elses Future Cruise Credit to cover my own cruise fare? On many ships, you can also review it on the Royal Caribbean app. Then you don't end up eating someone else's charge. All looked OK (dang things do accumulate tho) and my bank has one cleared transaction that covers that total. Paste as plain text instead, Other lines that have started charging for room service include Norwegian Cruise Line, which now has a $9.95 "convenience charge" for room service. The ships include the world's four biggest cruise vessels Symphony of the Seas , Harmony of the Seas , Allure of the Seas and Oasis of the Seas which can each hold more than 6,600 passengers. However, when we show up they immediately remember our bevs. We tip our MDR staff at the last night we eat in there , we do specialty so we're not in there every night. I had dinner 2 nights at the fancy restaurants, so I assume I'm going to be charged $15 again for water and the alcoholic drinks my family member ordered? Thank you. Below is from my upcoming 3-day cruise confirmation. Celebrity Cruises and Carnival both charge for room service delivered late at night. Who can I speak with regarding my spa purchase? Explore our 2022-2023 cruises to the Caribbean, Bahamas, Mexico, Alaska, Europe, and to over 300+ destinations. If so, I would be mad at Family member not Royal. April 20 in Royal Caribbean Discussion. Throughout a sailing, pending authorizations (holds) are issued to cards on file as a way to secure funds for onboard processed transactions. Pasted as rich text. Display as a link instead, Are you making your bed daily, and replenishing your towels, toilet paper, etc? They will be your bartenders, wait staff at their private island. Would you not tip your waiter at Applebees? They have made the bed and now have to remake it again . Disney Cruise Line Video Connect With Us Where can I get financial information if I booked through a Travel Advisor? If I have to end up paying $43.50 x 2 for gratuities, I'll never use Royal Caribbean again. You can post now and register later. Hope you can get it resolved. They went out of their way to make me happy, impo they deserve a reward. 866-562-7625.. Also see:https://www.royalcaribbean.com/faq/questions/onboard-service-gratuity-expense. 2. Carnival Cruise Line Adds Dining Charges and Makes Changes You probably would have noticed. Room Service. Disney Cruise Line has introduced two new online functionalities to improve the experience for guests who are planning a cruise. Expect to pay $7.95 per order on . . Seems they just like to complain and deflect their lack of research onto others. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sorry this confusion happened; hopefully you can get things straightened out and you are armed with this lesson for you next adventure. Some cruise lines have started making a change. The tragedy occurred on July 7, 2019, as Chloe was . Why do I have a pending authorization on my bank account? Kids Sail Free Guest 12 & under SAIL FREE: (select 3 night or longer sailings) Instant Savings: Get up to $550 Instant Savings: per stateroom on select sailings & categories. You should of done more research before you went on the cruise to find out about all charges and practices cruise lines have. Most holds are released by the time your cruise ends; however, some . Our ships operate using a cashless system, so these accounts allow you to link a form of payment with your SeaPass Card which is then used for all onboard transactions.