This is then also the aim of the study to investigate the development and adoption of e-commerce amongst South African businesses. 0000016600 00000 n 0000000836 00000 n South Africans are spending more time online researching better prices and seeking product recommendations on social media. M-commerce is emerging in Africa and South Africa especially as either a complement or an alternative to e-commerce as originally conceived, though there are arguments that mobile telephone technology "m-commerce" will surpass "e-commerce" as the method of choice for digital commerce transactions. E-Commerce in South Africa, Computing in Research and Development in Africa, eCommerce and the Effects of Technology on Taxation, Responsible Design, Implementation and Use of Information and Communication Technology, Artificial Intelligence for Data Science in Theory and Practice, Information Technology for Management: Current Research and Future Directions, Best Practices in Business Technology Management, Impact of Social Networking Sites on Students, Internet Password Website Address Logbook, Search results for "Making A Difference Digitally E Commerce In South Africa". It has two main features - Shipping and Multichannel, and its aim is to automate and smooth out order processes for online stores in South Africa, while saving merchants valuable time and money. South Africans purchase mostly from South African websites, but 27% purchase from the United States, and 14% from Europe. 0000001811 00000 n Consumers are also price conscious, favoring online promotions and coupons. The chapter emphasises the importance of delivering government services on-line and using e-commerce applications in procurement and service delivery. More than 90% of South African major brands advertise on social media platforms. 0 This accounts for 1% of the country's retail sector as a whole and indicates immense potential for growth and opportunity. E-commerce is regulated to a limited extent in South Africa in the four areas mentioned below by either the DOC or the Consumer Affairs Committee established under the Consumer Affairs (Unfair Business Practices) Act 71 of 1988. Field experience in developing countries and LDCs confirms that to realize this potential, additional support is required to help SMEs overcome the barriers to trading through online channels and marketplaces. Authors: Lynette Barnard Nelson Mandela University Janet Wesson Nelson Mandela. . Book Description Master's Thesis from the year 2014 in the subject Business economics - Miscellaneous, grade: 1,3, University Witten/Herdecke, language: English, abstract: According to the "South African B2C . Although e-commerce is still not the most popular shopping method in sub-Saharan Africa, GeoPoll's youth study on online shopping engagement revealed that there is a portion of consumers making online purchases in all of the countries studied. also raises the question whether the market was affected by the global dot This was stimulated by a high mobile penetration rate which enhanced internet access, and the total retail sales doubled by 2%, according . that adopt e-commerce outperform those that do not, because of the catalytic effect of e-commerce on business skills. This increase was primarily influenced by the restrictions placed on traditional retail stores that led to the reduction of in-store shopping by 30% . E-commerce can be described as the use of electronic networks, the Internet, mobile or digital technology for the successful exchange of information, buying and selling ofproducts and services and online payments by the electronic transfer of funds (Reedy, Schullo & Zimmerman, 2000:4). South African online spend forecast projected annual growth rate of 15% through 2021. (PDA). 0000004178 00000 n importance of electronic commerce on small businesses in Polokwane, and to provide information on the impact of e-commerce in South African society in general. Various digital payments are becoming more widespread in African countries, which is certainly a key aspect for e-commerce. Saharan Africa (excluding South Africa) (fig-ure 4.4). Barriers to E-commerce adoption in African countries. Vietnamese e-commerce experienced impressive growth in 2020, with an increase of 18%, a market size of 11.8 billion USD, estimated to account for 5.5% of total sales goods and services used. Abstract Abstract Trade in Africa has the potential to be revolutionized by Information Communication Technologies (ICTs), which have led to the development of e-commerce. This paper focuses on the role of e-marketplaces in South African (SAn) B&B businesses. 39 0 obj <> endobj Die navorsingstudie ondersoek die geskiedenis van die Internet in Suid-Afrika markets. 0000001647 00000 n xref Download full books in PDF and EPUB format. (PDF) A trust model for E-commerce in South Africa. In South Africa, generally B2B customers are also B2C customers, so interaction is generally the same. effektiewe beleid op te stel wat die verbruiker se regte te beskerm. %PDF-1.7 % Local eCommerce Sales & Regulations. 0000004434 00000 n trailer <]/Prev 608595>> startxref 0 %%EOF 294 0 obj <>stream 0000067006 00000 n In contrast, SA's business-to-consumer (B2C) e-commerce business was the largest in 2016 in Africa. Cell phones have largely replaced wallets, as banks, card operators, retailers and communications companies provide alternatives to cash as a means of payment. the way South African businesses conduct its operations and consumers endstream endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <>/Font<>/ProcSet[/PDF/Text]>> endobj 43 0 obj <> endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <> endobj 47 0 obj <> endobj 48 0 obj <> endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <> endobj 52 0 obj <>stream ENGLISH ABSTRACT: E-commerce developed as a direct result of the Internet and it has impacted Dit fokus op die belangrikheid van ander areas van e-handel, soos mobiele 0000011560 00000 n The top e-Commerce product category in South Africa behind data and airtime is clothing and apparel followed by online entertainment. waarop Suid-Afrikaanse besighede werk, en verbruikers kommunikasie customers across various population groups do their daily grocery shopping. South African online sales increased by 66% from 2019 to 2020 to more than $1.8 billion (ZAR30 billion). 0000000016 00000 n Merchants have reported that increased flexibility in the application of 3D Secure to online transactions in recent years has reduced cart abandonment by consumers. trailer <]/Prev 132594>> 0000003082 00000 n 0000003883 00000 n Credit cards are still quite uncommon. Consumers are also price conscious, favoring online promotions and coupons. 0000004656 00000 n Both have become accustomed to performing consumer product research online. 0000002742 00000 n eCommerce developments across Sub Saharan Africa (SSA) As the world becomes increasingly digital, eCommerce has been driving commerce into the digital age. Some features of this site may not work without it. In Latin America, for example, electronic commerce is estimated . lF$J.Zl"@MLZ#96^F/aPmWqSB%g)e"N614{?ir?MR9f~pYm/AJ%I2G _QfeOI`505P')X*[|HPJ u+,!XA\I3w:]Yhu!XFKd!M Z3f5,Y\:3:f cDp)(dX8p2^2G=s6mI#}t_BqrVP'!;+%5S?>jr.m*RX2'2MC1#{'WZu)?>0"Ynv')\Bpt=kT"[Wyu#6j?d2gs#]Kd~T~8p^WBhe. It further highlights the importance of other areas of online commerce, such as mobile commerce (m-commerce), to bring the power of technology to consumers and collaboration commerce (c-commerce), to streamline business operations. gebruik is, te aanvaar. 0000017249 00000 n Foreign Safeguard Activity Involving U.S. Exports, Exporting to South Africa - Market Overview, South Africa - Using an Agent to Sell US Products and Services, South Africa - Distribution and Sales Channels, South Africa - Selling Factors and Techniques, South Africa - Trade Promotion and Advertising, South Africa - Sales Service/Customer Support, South Africa - Protecting Intellectual Property, South Africa - Local Professional Services, South Africa - Principal Business Associations, South Africa - Limitations on Selling US Products and Services, South Africa - A: An Overview of Leading Industry Sectors, South Africa - Electricity Power Systems & Renewable Energy, South Africa - Green Building Technologies, South Africa - Pollution Control Equipment, South Africa - Import Requirements and Documentation, South Africa - Labeling/Marking Requirements, South Africa - Prohibited and Restricted Imports, South Africa - Licensing Requirements for Professional Services, South Africa - Investment Climate Statement, South Africa - U.S. Banks and Local Correspondent Banks. E-Commerce in South Africa PDF Download, Making a difference digitally. 4 Ideally, local businesses would gain cost saving benefits from electronic transacting and further get exposed to wider markets over the internet. Describes how widely e-Commerce is used, the primary sectors that sell through e-commerce, and how much product/service in each sector is sold through e-commerce versus brick-and-mortar retail. South Africa's eCommerce sector is rapidly growing now more than it has ever before. 0000005202 00000 n Die doel van hierdie studie is om vas te stelof die plaaslike mark The top e-Commerce product category in South Africa is media products, including books, CDs, DVDs, and games. en vra ook of die mark benvloed was deur die internasionale dot com Copyright 2022 Martha Williams | Powered by Storely, Making a difference digitally. As a result both types of customers are using consumer and B2B websites to purchase products and services for their companies or as individuals. South Africans are spending more time online researching better prices and seeking product recommendations on social media. There are some barriers slowing the development of e-commerce in this 0.5 percent in Sub-Saharan Africa (figure 4.3). The U.S. version of Amazon.com is the third most visited e-commerce website in South Africa. 0000001663 00000 n vaartbelyn maak. South Africa. JavaScript is disabled for your browser. phenomenon locally - this research study aims to cover most of the eCommerce has experienced phenomenal growth rates around the world and even recent setbacks as a result of the continuing COVID-19 pandemic haven't stopped its rise. It further highlights the importance of other areas of online commerce, such Dit is onmoontlik om die omvang van e-handel in Suid-Afrika te 0000059924 00000 n plaas, en saamwerk elektroniese handel (s-handel), wat besighede meer 0000001260 00000 n international journal of ebusiness and egovernment studies vol 10, no 1, 2018 issn: 2146-0744 (online) inhibitors of the adoption of e-commerce by smmes in two south african cities patrick ndayizigamiye university of kwazulu-natal ndayizip@ukzn.ac.za refiloe gladys khoase university of kwazulu-natal khoaser@ukzn.ac.za abstract smmes play a 268 27 %PDF-1.4 % E-commerce in South Africa comprises of traditional retail carried on online (tangible goods delivered to consumers), dematerialised retail (software, music, video downloads), and other intangible sales of tangible services (flight tickets, entertainment tickets, car rental).144 Online airline ticket sales make up most of 0000003668 00000 n business operations. in South Africa in 2010 but the rate of e-commerce adoption on SME is still rather low. 0000016442 00000 n ineenstorting van 2000 (dit word ook die dot bom ineenstorting genoem). Languages : en. The study adopts a quantitative approach to explain the E-Commerce phenomenon in South African SMEs. Publisher: ISBN: Category : Commercial law. 0000017174 00000 n %%EOF The goal of this study is to determine if the local market is ready to Due to the growth of credit card fraud, the Payment Association of South Africa mandated the use of 3D Secure in 2014. The rest of this study is arranged as follows: Section 2 provide a literature review on E-Commerce and relate theories used to study adoption of technologies. Cross-Border E-Commerce . Pages : 426. A qualitative insight from Company Z Journal of Contemporary Management DHET accredited ISSN 1815-7440 Volume 15 2018 Pages 265-304 Page 3 achieve a successful e-commerce adoption. The publication reveals that card-based payments in South Africa . 0000004541 00000 n kwantifiseer - hierdie navorsingstudie se doel is om te fokus op die receive their information. Author: T. Johan Scott. The top e-Commerce product category in South Africa is media products, including books, CDs, DVDs, and games. Internet user penetration is at 47% and expected to reach 60% by 2021 and mobile penetration is 65% and growing. 0000006972 00000 n 0000012555 00000 n Credit card and debit cards are the most preferred payment methods. Africa has several technological advantages that can facilitate e-commerce. They include customer behaviour, skills & technology, logistics and infrastructure. ontvang. By some indicators, the digital divide is widening. Electronics and clothing items are leading the movement in e . Lastly, the study aims to explore the South African government's initiatives Alternative payment methods. The problem however, is that e-com- merce has, for a long while been a privilege of the mi- A trust model for E-commerce in South Africa. make bookings at relatively low cost. Adopting e-commerce has not been easy for SMEs world-wide (Jones et al., 2011) partly because of the ever- Access full book title The Law of Commerce in South Africa by T. Johan Scott. Chapter 13 concentrates on how can the South African government become a model user of e-commerce. important areas impacted bye-commerce in South Africa. Wilson and Rodriguez (2000) find uAfrica is an eCommerce tool built to streamline order fulfilment and shipping processes. M-commerce is particularly attractive in South Africa due to the rapid increase in the number of cell phones, limited access to the Internet, and poor fixed-line infrastructure. 39 30 The current awareness of the e-commerce adoption amongst the respondents in South African businesses are the focus of this article and the results of an empirical study that incorporates. 2001:6). 0000017058 00000 n Die studie kyk ook na wat effektiewe e-handel in Suid-Afrika keer. com crash (also known as the dot bomb crash) experienced in 2000. In 2020, South Africa eCommerce grew by 66% compared to the year before. Online retail giants reported massive increases in sales and revenue. 0000001521 00000 n E-commerce in Africa: Takeaways. This research is focusing on the key factors affecting cross-border e-commerce development (CBECD) in South Africa. hb```b``~ @16M 7g \el:Zuf2J _Hb0.&_49b5Y'l` ;^(Uf3O8{EZSxE;.oH#cSvqAWgvpm[Ur. 0000002286 00000 n Includes what a company needs to know to take advantage of e-commerce in the local market and , reputable, prominent B2B websites. Contact no:+27 12 940 1060 0000000896 00000 n Download The Law of Commerce in South Africa PDF full book. 0000006607 00000 n Making a difference digitally. The latest publication from this publisher titled "South Africa B2C E-Commerce Market 2022" shares insights into the online retail market development, international comparisons, latest trends, payments forecasts in the country, including the effects of the COVID-19 pandemic. E-commerce in South Africa is still in a nascent stage compared to developed countries. By preforming a case study on small and medium-sized e-commerce firms in Ghana, Kenya, South Africa and Uganda this paper enables for answer to how firms use internal capabilities and resources to overcome e-commerce barriers. South Africans purchase mostly from South African websites or online market places, but 27% purchase from the United States, and 14% from Europe. Thesis (MPhil)--University of Stellenbosch, 2002. 0000006174 00000 n 0000010146 00000 n 0000003591 00000 n A variety of relationships and commercial . Electronic commerce is also relatively small in most developing countries. gereed is om e-handeltegnologie, wat alreeds in internasionale markte in 0000008232 00000 n 0000016675 00000 n This text covers the introductory legal concepts, the basic principles of commercial transactions (contract law), and an introduction to relevant specific contracts (credit agreement, sale . belangrikste areas wat deur e-handel benvloed is. 0000013793 00000 n Cross-border e-commerce development was regarded as a dependent variable. According to this report, South Africa E-Commerce Market will reach US$ 7.9 Billion by 2027. to effectively formulate a policy for e-commerce to protect the consumers' E-Commerce is making steady progress in the South African retail environment, especially in far-flung areas where traditional distribution channels are too costly. consumers and collaboration commerce (c-commerce), to streamline Search for your book and save it on your Kindle device, PC, phones or tablets. as mobile commerce (m-commerce), to bring the power of technology to This research paper also addresses why traditional businesses will not necessarily become obsolete. Both traditional and online forms of business are compared in this project to indicate . study also aims to identify the barriers hindering effective e-commerce in 0000003920 00000 n 0000059700 00000 n country. This research study examines the history of the Internet in South Africa and HtUM6W South African online spend forecast projected annual growth rate of 15% through 2021. Electronic Commerce (e-commerce) has been predicted to be a new driver of economic growth for developing countries (Humphrey et al.2004:31). These technologies. On a consumer level, growth for most networks has slowed down, but engagement by users has intensified. 0000016569 00000 n The 0000005287 00000 n The Socio-Technical Dynamics of e-Commerce Adoption in the Mainstream Grocery Supermarkets in South Africa 351 Woolworths in South Africa (SA) where the majority of . International online sale days such as Black Friday and Cyber Monday are popular in South Africa and offer opportunities for retailers to reach more customers. This chapter looks at how SMMEs in the tourism industry have dealt with e-commerce globally and especially in South Africa. The South African e-commerce sector has seen massive growth since the start of 2020. The study also aims to identify the barriers hindering effective e-commerce in South Africa. belemmer. The most recent key local policy, the South African The main supply side constraints to e-commerce in Kenya National Integrated ICT Policy White Paper of 28 are infrastructure, including storage and warehousing September 2016,9 is aligned with this definition in its challenges, and the authentication of transactions. Africa (SA). 0000007200 00000 n Business Insider cites FNB reporting a 30% growth rate in the first half of the year compared to 2019. Political, economic, social and technological factors were identified and treated as independent variables of this study. Given the many advantages of e-commerce in the tourism industry, building e-commerce is still never easy, especially for tourism organisations in less developed countries. This has been spurred by the COVID-19 pandemic. AFRIKAANSE OPSOMMING: E-handel het ontwikkel as gevolg van die Internet. Daar is hindernisse wat die ontwikkeling van e-handel in Suid-Afrika It further investigates what actions need to be taken in becoming an electronic government. hb``` cc`a8KP;+9ArJsna;G9 @k )>Ln.=&`Z{]!&=FFY% & h Y@ut000 0000001847 00000 n Groceries saw an increase of 54 percent from 2019, driven by the pandemic and lockdown restrictions. This is clearly illustrated in the fact that despite a 26% growth in online retail in 2015 amounting to R7.5bn, this still constituted only 1% of total retail sales (compared to 8% in the US for example). These proficiency improvements are driven by the scale and network effects associated with the use of ICT by companies (Corrado et al., 2012). The biggest player in the South African eCommerce market is takealot.com.The store had a revenue of US$602 million in 2021. takealot.com is followed by superbalist.com and woolworths.co.za as the second- and third largest stores with US$85 million and US$57 million, respectively. Book Description. 0000020649 00000 n 0000016992 00000 n Firstly, e-commerce has the potential to facilitate trade and other income generating activities, thereby contributing to Gross National Product (GDP) through export growth and employment creation. 0000017556 00000 n 0000003163 00000 n Traditional retailers have almost all taken on a web-presence to compete with mail-order companies; many outsource delivery to a service provider. This provides an immense opportunity for online retailers, as mobile spend is projected to increase by 123% by 2018. Section 3 describes and discusses the research 0000013215 00000 n 0000000016 00000 n 68 0 obj <>stream 0000005642 00000 n Internet user penetration is at 47% and expected to reach 60% by 2021 and mobile penetration is 65% and growing. 0000011286 00000 n Social media platforms are becoming more pervasive as marketing tools in South Africa. elektroniese handel (m-handel), wat tegnologie op verbruikers se voorstoepe The shift towards e-commerce is driven by both the need to utilise the emerging opportunities presented and the fear of falling behind (Sudweeks & Romm, 2000:21). 2018, the African e-commerce market is projected to soar to US$ 50 billion, from just US$ 8 billion in 2013. South Africans are spending more time online researching better prices and seeking product recommendations on social media. This accounts for 1% of the countrys retail sector as a whole and indicates immense potential for growth and opportunity. 0000009238 00000 n 268 0 obj <> endobj xref Please refer to this item in SUNScholar by using the following persistent URL: This item appears in the following collections. M-commerce, where cell phones are used to pay for goods and services, has advanced beyond mobile banking to debit and credit transactions. rights. 0000011574 00000 n Dit benvloed die manier 0000001341 00000 n 0000011155 00000 n 3 Which regulatory bodies are responsible for the regulation of e-commerce and internet access tariffs and charges? Consumers also use e-wallet services for online payment. 0000006008 00000 n E-Commerce in South Africa Author: Felix Deubert Publisher: GRIN Verlag ISBN: 3656844232 Category : Business & Economics Languages : en Pages : 114 Get Book. Laastens ondersoek die studie die Suid-Afrikaanse regering se pogings om 'n Altogether, the top three stores account for 15% of online revenue in South Africa. Current Market Trends. It is impossible to quantify the e-commerce 0000004655 00000 n xXR@C bE//LJ"V2lf\0y7Bf{%f;zH3daepg(WnK iF ~` RD3 In 2020 there was more than 18 Million Online Shoppers in South Africa The rising penetration of smart devices and the growing internet connectivity have led to e-commerce platforms. 0000003932 00000 n 0000066776 00000 n Based on the results of startxref accept e-commerce technologies that are already widely used in global The Law of Commerce in South Africa.